Shipping & Delivery
SHIPPING
General
JURA Store Dubai will deliver the products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you would like Us to deliver the Products directly to a friend, a relative, or to your place of work. Delivery charges may apply and are as laid out on Website or as indicated during the order process. Delivery will be made as soon as possible and usually within 3 to 5 Working Days of our receipt of your payment.
*Estimated Delivery Times Update*
Due to the overwhelming response to our amazing current offer, we are experiencing high demand, which may result in slight delays. Please expect delivery times to range between 7 to 10 working days from the date your order was placed. We apologize for any inconvenience caused and appreciate your patience. Thank you for choosing us.
Up to 3 Days, free for all orders
United Arab Emirates – Dubai
Free Shipping
All orders above AED 1.000,00
United Arab Emirates – other emirates
Free Shipping
All orders above AED 5.000,00
Shipping Charges
AED 15,00 on orders below AED 1.000,00 in Dubai
AED 50,00 on orders below AED 5.000,00 in other Emirates of UAE
Assembling charges if needed – 250 AED
Estimated Delivery Times
3 to 5 working days
Available Payment Methods
Cash/Card On Delivery*,(Stripe Link Payment), Secure Card Payments, Apple Pay, Bank Transfer
*tabby if applicable
*Please note that Cash On Delivery is applicable for orders up to AED 1000
Shipping Charges
AED 15 on orders below AED 1000
Estimated Delivery Times
3 to 5 working days for Accessories and Apparel.
GCC Countries – UAE, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar
This delivery options above is regarding to delivery in the UAE. We can send all GCC countries. But Delivery time, shipping costs, custom expenses will be different regarding to country.
Frequently Asked Questions
Have additional questions about our electric vehicles? Reach out to our customer support team.
How does your shipping process work?
Jura Store Dubai delivers products to the address provided at the time of order. You can also specify an alternative address, such as your workplace or a friend's location. Delivery charges, if applicable, will be displayed during the order process. Orders are typically delivered within 3 to 5 working days after payment is received.
Can I pick up my order from the store?
Yes, you can pick up your order from our Jura Store branch in City Walk, Dubai, within three days from your order. This service is free for all orders.
Is free shipping available?
Free shipping is offered in Dubai for purchases of AED 1,000 or more, while orders above AED 5,000 in the other emirates of the UAE are also eligible for free delivery. For other GCC countries, shipping charges will apply.
Do you deliver to GCC countries?
Yes, we do deliver to all GCC countries: UAE, Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar. Delivery times, shipping costs, and custom expenses vary depending on the country.
How can I return a product?
To return a product, contact us with details of the item(s) you wish to return, the quantity, and your reason for the return. If the product qualifies under Jura Store Dubai’s Terms and Conditions, we will arrange for pickup upon receiving your request. Returns must be made within 14 days of delivery in their original condition and packaging, including all provided accessories. Clothing must be unworn, in perfect condition, and have all labels or tags attached.
What should I do if I receive a defective product?
If you receive a defective product or one resulting from our error, it must be returned to Jura Store Dubai in its original condition within 14 days of delivery. We will arrange for pickup after receiving your return request. For tech products, defects must be validated by us or an authorized service center before an exchange or refund is issued.
